It’s all about a conversation.
In all likelihood, both sides have a legitimate point of view. Often, problems arise because we don’t take the time to understand the other side’s perspective. It’s fair to highlight conflicting feedback, but do so cordially and with a solution.
By taking this approach, I have often learned that the client has untold internal pressures or politics guiding their feedback. By learning that through real-time dialogue, I have been able to adjust how I proceed with content moving forward and reduce how much feedback clients have in the future.
At the end of the day, take pride in your work, but recognize the client always has the right to be wrong. By fostering a relationship, you will have more opportunities to help them adjust course as needed in the future.
Leave a comment
You must be logged in to post a comment.